Changelog

March 2025 Update

A new contacts hub, contact memory, confidence scoring, and a refreshed conversations experience.

New:

• Contacts Page: A brand new contacts hub replaces the old conversations view. All conversations are now grouped under each contact, giving you a single place to see every interaction. Search, sort, and share direct links to specific contacts for easy bookmarking and collaboration.

• Contact Memory: Nesti now automatically recognises returning callers and remembers previous conversations. When a contact calls back, your agent has full context from earlier interactions and can pick up exactly where things left off.

• Confidence Scoring: Each contact now displays a confidence score with a visual trend chart, so you can see at a glance how confident the system is in its contact matching across conversations.

• Unlinked Conversations: Any conversations that couldn't be matched to a known contact are now surfaced in a dedicated section, so nothing falls through the cracks.

• Conversations Page: A new standalone conversations view with a tabbed interface and smoother loading experience.

Improved:

• Phone Number Normalisation: More accurate contact matching through improved phone number normalisation. Across the platform, we've polished the sidebar, typography, scrolling behaviour, and general styling for a cleaner experience.

• Bug Fixes: Various stability and performance fixes throughout.

What This Means Going Forward

With memory now in place, we've laid the foundation to expand Nesti across more channels beyond voice — including deeper WhatsApp communication, email, and chat. There's a lot more to come.

January 2025 Update

A redesigned interface, visual conversation mapping, automated caller follow-ups and smarter conversation handling.

New:

• Redesigned UI: A cleaner, more intuitive interface that makes navigating the app faster. Everything you need is now easier to find and access.

• Flow Builder: See a complete visual map of your AI question set. Watch exactly how conversations branch and flow based on caller responses. Editing capabilities coming soon.

• Email Follow-ups: Define automated emails in your post-call rules that get sent to callers after their conversation ends. Perfect for sending viewing confirmations, property details, or next steps without any manual work.

Improved:

• Turn-Taking: Significant improvements to how our agent handles conversation flow, with a particular focus on reducing interruptions. The agent is now much better at knowing when to speak and when to listen.

Greater control over post-call notifications and improved visibility into your token usage.

New:

• Customisable Email Workflow Rules: Define who receives post-call summaries and transcripts based on the identity and category of the caller. Configure these rules directly from the settings page to ensure the right team members stay informed.

• Token Usage Notifications: Real-time token tracking with proactive alerts throughout your billing cycle. Receive notifications as your token balance decreases and get warnings when you're running low to avoid service interruptions.

Industry-leading transcription accuracy and near-human response times for more natural conversations.

New:

• Enhanced Transcription Quality: Implemented advanced script sanitisation and accuracy improvements, delivering transcription quality that beats competitors across all benchmarks.

• Ultra-Low Latency Response: Reduced response times to within 1 second of human latency during mid-conversation, creating more natural and seamless interactions.

Improvements:

• Platform-Wide Enhancements: Rolled out numerous optimisations and refinements across the platform to improve overall performance and user experience.